Appointments can be made either in person at the Reception Desk or by calling 01292 262697 (see below) between 8.15am and 5.00pm Monday to Friday, except Wednesdays, when the practice is closed 12.30 to 1.30 pm. as follows:- urgent on the day appointments can be made by phoning from 0815 Monday to Friday, or non urgent, pre-bookable appointments can be made up to four weeks in advance by phoning after 1000 Monday to Friday.The receptionist may ask a few questions regarding your illness in order to make sure the appointment you make is appropriate to your needs and with the right person. You have the right to decide who you disclose information to and our staff are trained to respect this. The receptionists also deal with the ordering and collection of repeat prescriptions.
You may choose to see any of the doctors or the practice nurse, subject to their availability.
If you cannot keep an appointment
Please phone to cancel as soon as possible, so that the time can be offered to someone else.
If a patient fails to either cancel or attend 3 appointments in any 12 months then the patient will be asked to register at another practice that suits better, either geographically or by its consulting times. Patients will be reminded of this process when it affects them.
Standard appointments are normally for a maximum of 10 minutes. If you feel that you will need more time than this, please ask the administrative assistant for a double appointment.
Medicals, which take longer than normal appointments, are by special arrangement.
If you have more than one problem to discuss, please tell the doctor this at the start of your appointment so that the most important problem can be dealt with first. If it is not possible to deal with several complex problems during a single consultation you may be asked to make a further appointment(s) to deal with less pressing issues.
We try to run appointments to time but you will appreciate that we have no way of knowing in advance what problems will be presented during a surgery. Some problems require immediate attention and may result in subsequent appointments running late. Your understanding when this happens is appreciated.
Extended Opening Hours
Monday - Friday Mornings, 08.00 - 0830
Please note that these appointments are outwith normal opening times and the phones will not be answered, and are primarily for those patients who are unable to attend during the normal working day. The appointments are a mixture of GP appointments and also Nurse Appointments.