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NHS 24  Telephone Number

The NHS Telephone Number has changed to 111.


Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.


Extended Hours

Please be aware that we now offer apppointments outside of normal consulting times. 

These appointments must be booked in advance and are for patients who cannot attend the Practice during normal consulting times. These are available on all weekday mornings, from 0800 - 0930.  Please ask at reception for more details.


Love Women   -


Unite & fight cancer



You can arrange to have a CERVICAL SMEAR test now.

Routine recall 3 years.


List Removal

Please note that each year the Health Board carries out a list cleansing to remove patients that have left the practice.


If you receive a letter from the Health Authority, please make sure that you take the time to respond to their letter. 

In the event that no action is taken, you may be removed from our Practice List.


Bowel Screening

Visit the Bowel Screening Website


Ear Wax Removal - Guidance



Ear wax is naturally produced to help protect the ear from infection. This wax normally works it way out itself as new wax is formed. Occasionally this natural process may be disturbed.


Wax build up may however occur if you

  • Wear hearing aids
  • Have narrow ear canals
  • Are getting a little older
  • Use cotton buds – this will push the wax further inside the ear canal


This may cause

Pain – Dizziness – Deafness – Noise in the ear - Feeling of pressure or mild discharge


The best treatment to assist wax removal is to use olive oil drops twice a day for a minimum of seven days (almond oil if not allergic to nuts). Please note that hearing and pain may increase initially caused by the wax softening and moving within the canal.


How to instil ear drops

  • Warm the oil to body temperature (put in pocket/hold in hand for 5 mins before use)
  • Use an eye dropper to insert drops or tea spoon if required
  • Wash your hands
  • Lie on side with affected ear up
  • Pull the ear upwards and backwards
  • Hold the dropper just above the entrance to the ear canal and instil drops
  • Gently rub the front of the ear (tragus)
  • Continue to lie on side for 5 minutes
  • Repeat procedure on other side if required

Tick box following oil administration

Day 1

Day 2

Day 3

Day 4

Day 5

Day 6

Day 7






























Please Note: some oil will run back out of the ear following this procedure. Simply wipe this away with a soft tissue. There is no need to put cotton wool in the ear as fragments of this may get lodged in the ear canal.


If drops alone are unsuccessful you may require ear irrigation at your G.P. surgery. If you are not suitable for ear irrigation you will be referred to the ENT Nurse Practitioner at Crosshouse or AyrHospital.


Note: once the ear is clear you may benefit from instilling oil once a week to help keep wax soft and aid natural extraction.

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