Welcome to Tam's Brig Surgery
Tam's Brig Surgery has been on this site since the 1940s. It has been extensively enlarged and modernised over the years and is owned by the doctors.
The building accommodates the Primary Care Health Team of doctors, nurses, Health Visitors, Mental Health Nurses, Physiotherapist, Pharmacists, Midwives and their staff.
Why does the receptionist need to ask what's wrong with me?
It is not a case of the receptionists being
The reception staff are members of the practice team and it has
been agreed they should ask patients ‘why they need to be seen’.
Reception staff are trained to ask certain questions in order to
ensure that you receive:
- the most appropriate medical care,
- from the most appropriate health professional,
- at the most appropriate time.
Receptionists are asked to collect brief
information from patients:
- To help doctors prioritise house visits and phone calls
- To ensure that all patients receive the appropriate level of care
- To direct patients to see the nurse or other health professional
rather than a doctor where appropriate.
Reception staff, like all members of the
team, are bound by confidentiality rules
- Any information given by you is treated strictly confidentially.
- The Practice would take any breach of confidentiality
very seriously and deal with accordingly.
- You can ask to speak to a receptionist in private away
- However if you feel an issue is very private and do not
wish to say what this is then this will be respected.
Thank you for your support
Since the start of 2018 we have asked staff and patients if they would like to donate knitted items to the local maternity unit.
The response has been amazing :
308 premature hats
100 new born hats
2 Hat + bootee sets
Prescription Line - telephone number 01292 262697, option 2, open from 1100 - 1400 on Monday, Tuesday, Thursday and Friday and from 1100 - 1230 and 1330 to 1400 on Wednesday.
A minimum of two working day’s notice is required and prescriptions can be collected at reception. (Prescriptions will be available 48 hours after ordering).
Extended Opening Hours
Monday - Friday Mornings, 08.00 - 0830
Please note that these appointments are outwith normal opening times and the phones will not be answered, and are primarily for those patients who are unable to attend during the normal working day. The appointments are a mixture of GP appointments and also Nurse Appointments.
Email and Text Messaging
We are asking our patients to give us their email addresses so that we can contact patients by email as well as texts. Please use the Quick Links - Further Information Email and Text Messaging to the right, to ensure we have your up to date details. Your details will not be shared with anyone else and will only be used by ourselves in connection with your care by the Practice.
IF A PATIENT IS VIOLENT OR ABUSIVE
The Practice operates a zero tolerance policy towards any incident in
which a person working in the health care sector is verbally abused,threatened or assaulted in circumstances relating to their employment by a patient or member of the public, involving explicit or implicit challenge to their safety, well-being or health. This includes telephone abuse.
The Practice has the right to remove patients from the list because of persisting unacceptable behaviour. Where a patient is not registered with a GP practice for any reason, the period of non-registration may invalidate specific policies e.g. a travel insurance policy.
Emergency Appointment Slots
Our appointment system enables you to pre-book appointments. Our on the day appointments are only for emergency situations where you need to see a doctor urgently and you cannot wait for a pre-bookable appointment. However these ten minute appointments are used very quickly. In order to offer more appointments, all of our doctors now have two extra appointments in the morning and the afternoon. These emergency slots are offered to you at a specific time, are for five minutes, and are only for one urgent problem.
(Site updated 05/06/2018)