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Noticeboard

NHS 24  Telephone Number

The NHS Telephone Number has changed to 111.

 

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

 

Extended Hours

Please be aware that we now offer apppointments outside of normal consulting times. 

These appointments must be booked in advance and are for patients who cannot attend the Practice during normal consulting times. These are available on all weekday mornings, from 0800 - 0930.  Please ask at reception for more details.

 

Love Women   -

 

Unite & fight cancer

 

 

You can arrange to have a CERVICAL SMEAR test now.

Routine recall 3 years.

 

List Removal

Please note that each year the Health Board carries out a list cleansing to remove patients that have left the practice.

 

If you receive a letter from the Health Authority, please make sure that you take the time to respond to their letter. 

In the event that no action is taken, you may be removed from our Practice List.

 

Bowel Screening

Visit the Bowel Screening Website

 

Tams Brig SurgeryWelcome to Tam's Brig Surgery

Tam's Brig Surgery has been on this site since the 1940s. It has been extensively enlarged and modernised over the years and is owned by the doctors.

The building accommodates the Primary Care Health Team of doctors, nurses, Health Visitors, Mental Health Nurses, Physiotherapist, Pharmacists,  Midwives and their staff.

Why does the receptionist need to ask what's wrong with me?

It is not a case of the receptionists being

nosey!

The reception staff are members of the practice team and it has

been agreed they should ask patients ‘why they need to be seen’.

Reception staff are trained to ask certain questions in order to

ensure that you receive:

  • the most appropriate medical care,
  • from the most appropriate health professional,
  • at the most appropriate time.

Receptionists are asked to collect brief

information from patients:

  1. To help doctors prioritise house visits and phone calls
  2. To ensure that all patients receive the appropriate level of care
  3. To direct patients to see the nurse or other health professional

rather than a doctor where appropriate.

Reception staff, like all members of the

team, are bound by confidentiality rules

  • Any information given by you is treated strictly confidentially.
  • The Practice would take any breach of confidentiality

very seriously and deal with accordingly.

  • You can ask to speak to a receptionist in private away

from reception.

  • However if you feel an issue is very private and do not

wish to say what this is then this will be respected.

Thank you for your support

Since the start of 2018 we have asked staff and patients if they would like to donate knitted items to the local maternity unit.

The response has been amazing :

308 premature hats

100 new born hats

2 Hat + bootee sets

5 cardigans

5 blankets

 

Repeat Prescriptions

Prescription Line  - telephone number 01292 262697, option 2, open from 1100 - 1400 on Monday, Tuesday, Thursday and Friday and from 1100 - 1230 and 1330 to 1400 on Wednesday.

 

A minimum of two working day’s notice is required and prescriptions can be collected at reception. (Prescriptions will be available 48 hours after ordering). 

Extended Opening Hours

Monday - Friday Mornings, 08.00 - 0830 

Please note that these appointments are outwith normal opening times and the phones will not be answered, and are primarily for those patients who are unable to attend during the normal working day.  The appointments are a mixture of GP appointments and also Nurse Appointments.

Email and Text Messaging

We are asking our patients to give us their email addresses so that we can contact  patients by email as well as texts.  Please use the Quick Links - Further Information Email and Text Messaging to the right, to ensure we have your up to date details.  Your details will not be shared with anyone else and will only be used by ourselves in connection with your care by the Practice.

 IF A PATIENT IS VIOLENT OR ABUSIVE

The Practice operates a zero tolerance policy towards any incident in

which a person working in the health care sector is verbally abused,threatened or assaulted in circumstances relating to their employment by a patient or member of the public, involving explicit or implicit challenge to their safety, well-being or health. This includes telephone abuse.

The Practice has the right to remove patients from the list because of persisting unacceptable behaviour. Where a patient is not registered with a GP practice for any reason, the period of non-registration may invalidate specific policies e.g. a travel insurance policy.

Emergency Appointment Slots

Our appointment system enables you to pre-book appointments.  Our on the day appointments are only for emergency situations where you need to see a doctor urgently and you cannot wait for a pre-bookable appointment.  However these ten minute appointments are used very quickly.  In order to offer more appointments,  all of our doctors now have two extra appointments in the morning and the afternoon. These emergency slots are offered to you at a specific time, are  for five minutes, and are only for one urgent problem.

 

               

                              

 

(Site updated 22/05/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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